Money Back Guarantee

We are registered and assured members of the Safe Buy web code of practise, so you can be confident that you'll have a hassle-free online shopping experience with us. All of our products come with a 14 day money back guarantee for domestic customers, in accordance with the OFT Distance Selling Regulations Act.

If you need to return a product purchased from Westmount Music then you have 14 working days to do so.  The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us.

The goods should also be returned with their original box, packing and accessories.

If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 10 working days.

Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.

In order to return goods to us for a refund, we must supply you with a Returns Reference Number
We strongly recommend sending goods back to us via Recorded Delivery, as we cannot be held responsible for goods lost or damaged in transit back to us.
Please post returns to the following address:

Westmount Music

33 Hill Farm Road

Marlow Bottom

Bucks

SL7 3LX

United Kingdom


This returns policy does not affect your statutory rights.