Visit Us: 4 Brucewood Parade, Marlow Bottom, Bucks. SL7 3PE  |  Call Us: 01628 481510

Frequently Asked Questions

  • Is your shopping cart safe and secure?
  • How do I buy from your website?
  • Can I have my item sent to a different address?
  • Do you offer International postage?
  • When can I expect my item to arrive?
  • Do you offer a returns policy?
  • What happens if my goods develop a fault within its warranty period?
  • Is your shopping cart safe and secure?

    Westmount Music's transactions are handled via RBS WorldPay's secure and trusted online payment gateway and/or PayPal's secure and trusted payment gateway. RBS WorldPay and PayPal are trusted by millions around the world and is a highly secure way to shop online. We accept all major Credit and Debit cards via WorldPay and/or PayPal and most recently through Google Checkout. For those wanting to pay through PayPal, you do not need a PayPal account to make payment. We can now accept secure payments via Google Checkout too! Should you require any further information please contact us.

    How do I buy from your website?

    Shopping on our website is fast, simple and very secure.

    1. Simply locate your desired item(s) via the top menu links, or using the search bar below our contact number at the top of the website. Enter your preferred quantity and press the ADD TO CART button.

    2. Click the CHECKOUT button located in the basket if you wish to pay using PayPal or via RBS WorldPay - found at the very top of our website. GOOGLE CHECKOUT is also now available.

    3. If you are a Returning Customer, please enter your email address and password. If you are a New Customer you may choose to register through the New Customer offering by entering your email address - only takes two minutes. Alternatively you can use the Fast Checkout option.

    4. Proceed with entering your Personal, Billing and Delivery details when prompted, and press CONTINUE

    5. Confirm your order details in checkout and proceed with Payment.

    6. Select your desired payment method and continue.

    7. You will be redirected to our payment page where you will be asked for your card details.

    8. Once your payment has been processed you will be redirected to our website.

    Your order has now been received safely. You will receive confirmation by email.

    Should you have any queries please contact us.
     

    Can I have my item sent to a different address?

    Yes of course. All our goods are shipped via tracked courier, therefore you can have your goods sent anywhere you wish (providing the correct P+P is paid). Please contact us for British Forces Post Offices.
     

    Do you offer International postage?

    Yes we ship worldwide. Please contact us here for an accurate shipping quote. Please provide details of the item(s) that you are interested in and your full postage address. We receive quotes from trusted courier handlers including: DHL, INTERLINK / DPD, FEDEX, UPS and TNT. 

    IMPORTANT: Please ensure you contact your Countries Border Control / Custom & Excise for information on importation taxes that the items you are considering may attract. We are unable to provide these details.
     

    When can I expect my item to arrive?

    Our handling period is 1-2 working days in normal periods and 1-3 working days in busier periods. 

    UK Mainland* Delivery is Next Day up to 7 days depending on item concerned. Larger palletised goods may take upto 28 days.

    *UK Mainland excludes Northern Ireland, Scottish Highlands & Islands and the Channel Islands.

     

    Do you offer a returns policy?

    Yes. 7 Days from receipt of goods. Should you wish to return an item please click here to email us within 7 days to acquire an Returns Reference Number (RRN) and full returns address. Goods can not be refunded or exchanged without an RRN. Customers are liable for return postage costs.


     What happens if my goods develop a fault within its warranty period?
     
    Your warranty is there to protect you against defects that may arise during the products use. Please click here to contact us with a brief description of the fault or defect and we will assess at our discretion whether to repair or replace the item under the terms of the manufacturers warranty. If an identical exchange item is unavialable or discontinued, we will offer a like-for-like item or the value towards a replacement of your choosing.